Troubleshooting

Message Message Possible Cause(s) Corrective Action(s)
Status light is on solid red Insufficient cellular signal strength Move device to an area with better cellular reception, away from metal objects, or higher elevation
Locate the device to an interior wall, away from a wall that is adjacent to soil
Status light is flashing red quickly An error has occurred Power off the device for 10 seconds and then power it back on
Low battery light is flashing even though I replaced the batteries The batteries are not installed properly Ensure the polarity of the batteries are correct. The negative (-) end of the battery touches the spring in each holder
You are using low quality batteries Use only alkaline batteries. Do not use “heavy duty” batteries
You did not power off the device before replacing the batteries Power off the device for 10 seconds and then power it back on
Device is chirping every 30 seconds The backup batteries are low Replace the backup batteries. Use only alkaline batteries. Do not use “heavy duty” batteries.
All of the lights are flashing on and off and the device keeps beeping The AA batteries are drained and can’t power the device Replace the backup batteries. Use only alkaline batteries. Do not use “heavy duty” batteries.
The alarm is going off even though the dual float switch is not submerged in water The dual float switch is obstructed by debris Check the dual float switch for debris, clear obstruction and reset device
The input jack connecting to the device is loose or unplugged Push connector into the device. Pull on connector to verify fully inserted
Text messages arrive out of order Poor signal strength Move device to an area with better cellular reception. Contact customer service for assistance.
Cellular network congestion No remedy
The device is not communicating with my phone The phone number was entered incorrectly Double check the phone number entered, as a contact in Step 5. Make sure you did not put a “1” in front of the area code