Frequently Asked Questions

Activation

Does activation also start the annual subscription to text notification service?

Yes, you will be automatically billed annually on your activation date. See the subscription FAQ for more information on subscriptions.

Why does my unit require activation?

In order to receive your unit phone number and continue with installation and programming, you must first activate your unit.

Where do I go to activate my unit and what information do I need to provide?

You’ll need to visit SensorSays.com/activate where you’ll enter your unit’s ID, found on a label at the top of your unit’s enclosure. After entering this number, you’ll need to provide your billing information, email address, and phone number. Once you agree to the terms of use and confirm your information, your unit phone number will be displayed on screen. This number along with a receipt will be emailed to the address provided.

Subscriptions

How Much is the Cellular Water Alarm service per year?

Our service is just $49.99 per year.

How do I cancel my Cellular Water Alarm subscription?

Please contact our support department at 203-488-4477 or toll-free 800-466-5383, or send us a cancellation request to support@SensorSays.com.

How do I renew my Cellular Water Alarm subscription?

As part of the activation process we require the input of billing information which is used to autorenew your service each year. This means you will be automatically billed on your activation anniversary date each year. If your card needs updated you can do so online at SensorSays.com/activate or by giving us a call at 203-488-4477.

How It Works

Will SensorSays.com devices work with my mobile device? Are there smartphone apps?

SensorSays.com products work with any device that accepts SMS (Short Message Service) or text messages. This includes all cellular phones and some cloud based software like Google Voice. If you want to know if your phone or software accepts text messages please contact your provider.

We do not currently have a mobile phone app.

How do I know my device is working?

You’ll want to test your alarm unit using the following procedure:

1. Test Your Device

– Momentarily press and release the “Push to Test/Hold to Configure” button

– The alarm will send a test notification to all phone numbers that have been configured

2. Test Your Pit Sensors

– Fill a drinking glass or bowl with a little tap water

– Submerge the pit sensor in the water

– The unit should begin to sound its alarm and each phone number you configured will receive a notification text message

– Remove the pit sensor from the water

– The unit will stop sounding its alarm and each phone number you configured will receive a notification text message

3. Test Your Backup Batteries

– Unplug the A/C Power adapter from the A/C outlet

– Once the unit detects that power was lost, each phone number you configured will receive a notification text message. You should wait for the text message notification on your phone before proceeding.

– Plug the A/C power adapter back into the outlet

– Once the unit detects power has returned to the unit, you will receive a notification text message alerting you that power has been restored to your unit.

How do I turn off the alarm once I’ve received the alert?

Once you figured out the problem you can remove the sensor from the water and wipe off the sensor with a dry cloth or towel.

If you are hearing more of a chirp coming from your unit, it is notifying you of low batteries. There is a low battery LED status light on the front of the unit that will confirm your batteries are low. You will also hear this alarm if your batteries were not installed correctly.

Either replace your batteries or install them correctly and when you turn your unit back on, the low battery LED status light should no longer be blinking and the chirp will no longer sound.

Is the Cellular Water Alarm water resistant?

While the water sensors are completely waterproof, the main unit IS NOT. Do not get your unit wet or submerge in water. The unit is also not built to withstand outdoor conditions. This should not be a concern the unit hangs high above your basement or crawl space floor, significantly lowering the risk of contact with water. Our standard warranty does not cover water damage of any sort, so be sure to keep your unit dry at all times.

How does the Cellular Water Alarm work?

Our device connects directly to your local Verizon network and uses SMS (Short Message Service) or text messaging to send notifications to the users’ mobile device.

When will the unit send a message? When the unit senses an alarm situation (high water, power outage, or low temp the user can expect to get a message. When the situation returns back to normal, the unit will once again send out a message. Each device can store up to three phone numbers and will message them each time an alarm situation is triggered or a return to normal is detected.

Our unit acts as a mobile device, there is an annual cellular cost associated with the device. We charge just $49.99/yr to connect to the local cell network. That’s cheaper than grabbing coffee one time each month.

Notifications

How quickly will I be notified if the Cellular Water Alarm detects water?

The Cellular Water Alarm sends a text message and sounds an audible alarm as soon as it detects water. SMS message will usually be received within one minute, depending upon signal strength and network conditions.

Why didn’t I receive a notification when my sump pump turned on?

Cellular Water Alarm does not monitor the operation of your sump pump, so it will not send a notification when your sump pump motor turns on or off. The Cellular Water Alarm detects water at whatever height you have set the sensor and will send a text message as soon as it’s detected. Cellular Water Alarm also detects if A/C power has been lost to the outlet sending power to the unit, a text message notification is then sent.

Does Cellular Water Alarm send a notification when everything returns back to normal?

Yes, the Cellular Water Alarm will send a text message as soon as the water level returns to normal or AC electrical power is restored to your unit.

How do notifications work?

Notifications are sent as text messages to the phone numbers programmed into your Cellular Water Alarm
Unit. Cellular Water Alarm will not send notifications if phone numbers are not properly programmed into the Cellular Water Alarm Unit. Notifications are sent when the Cellular Water Alarm Sensors detect a high water situation or when the power coming from the AC electrical outlet is no longer available. Cellular Water Alarm will also send notifications when the water level returns to normal and when power is restored to the A/C outlet.

Pre-purchase

Can I return my unit for a refund?

Please view our full Return Policy on our Warranty page.

Can I use SensorSays.com products internationally, outside the United States?

Our products are designed specifically for cellular networks in the USA utilizing a CDMA radio. We can only ship to the lower 48 states and Hawaii at this time.

How can I trust the SensorSays.com technology?

SensorSays.com exists to provide simple to use cellular alarm solutions to help prevent costly property damages. Our patented technology is field tested and proven.

How is SensorSays.com Cellular Water Alarm different than my standard water sensor I already have?

Standard water sensors only beep once they notice water, which is fine if you’re near your alarm. What happens if you’re not home, or sound asleep 2 floors above? We’ve all heard horror stories of a standard water alarm that was sounding but did not alert anyone to the problem. Our unit helps solve this problem by alerting you where ever you happen to be. Receive a text message to three numbers of your choice whenever high water or a power outage is noticed. Plus, It works with or without power to your home.

Is the Cellular Water Alarm Covered by a Warranty?

Please view our full Return Policy on our Warranty page.

What is included in the Cellular Water Alarm Box?

Cellular Notification System w/ 3-Prong Pass Through AC Cord, Dual Float Switch, Single Float Switch, Conductivity Water Sensor, and Mounting Hardware.

Arent’ There other sump pump alarms that will call me?

There are solutions on the market that will call you when high water is spotted in your sump pit. But, do you already have a phone cord run to your sump pit area? What happens if you don’t have home phone service, which happens quite regularly nowadays. SensorSays.com devices don’t require a phone line, a computer or home network. Simply plug it in and send it one message to start receiving text message alerts direct to your mobile phone.

Setup

How deep should I hang the Float Switch in my sump pit?

The Float Switch should hang a few inches above the top of your sump pump motor. The exact height will vary depending on the size of your sump pit and the power of your sump pump motor. The generalization is that you should hang the sensors at a height that allows for ample time to receive a notification and do something about the problem before a flood occurs.

Note: be sure to only use the float in your sump pit as the water detector is very sensitive and can trigger false alarms due to splashing in your pit. Use the water detector next to floor drains and under appliances where it is normally dry.

How do I add a phone number to my unit?

The unit can store up to three phone numbers, phone1, phone2, phone3. Programming the numbers is simple, you’ll just send a text message to the number given during activation (once you have it save it to your contacts for future use). For example, if you wanted to program 555-555-5555 as your first number you would send a message exactly as it appears below:

phone1 5555555555

Note: To program a phone number into the unit’s phone 1 slot, you must start the message with the word phone1. To program the second and third numbers you’ll simply use the words phone2 or phone3, respectively, in place of phone1.

When the unit receives the message, it will chirp twice and then it will respond with a text message that contains the current settings. You should wait for the text message response on your phone before proceeding. If an error occurred while processing your text message, the alarm will beep 3 times.

How do I name my Cellular Water Alarm unit?

You will send a text message to your unit using the phone number found on inside of the lid. For example if you wanted to name your unit “Jones Home”, simply text the message exactly as it appears below:

name Jones Home

Note: You can use any word or words you want in place of Jones Home, e.g. Sump Alarm, Pump Alarm, Pit Alarm, Alarm etc. Important! To program a name into your unit you must start the message with the word name.

When the Cellular Water Alarm unit receives the message, it will chirp twice and then it will respond with a text message that contains the current settings of the unit. You should wait for the text message response on your phone before proceeding. If an error occurred while processing your text message, the alarm will beep 3 times.

What commands can I send to the Cellular Water Alarm?

The unit accepts commands sent via text message. Upon receipt of commands, the unit will chirp (beep) twice and send a text message with the current settings to all phone numbers configured in the unit. If an error occurs while processing command, the
alarm will beep three times.

Command Example Description
name [name of unit] name Basement Unit Sets the name of the unit to be used in text notifications, up to 20 characters
phone1 [phone number] phone1 5556667777 Sets the first phone number to send SMS notifications to
phone2 [phone number] phone2 4445556666 Sets the second phone number to send SMS notifications to
phone3 [phone number] phone3 3334445555 Sets the third phone number to send SMS notifications to
phone1 none phone1 none Clears the first phone number
phone2 none phone2 none Clears the second phone number
phone3 none phone3 none Clears the third phone number
settings settings Unit responds with the current setting of the unit
status status Unit responds with the current status of the unit
Can I add my contractors name and phone to the Cellular Water Alarm?

Yes, each device allows you to configure a contractor name with associated contact information.* When this information is configured, the cellular alarm appends this contact information to the end of alarm notifications (input alarms, low battery, power loss, etc.) so you know who to call in an emergency.

For example, an input alarm will be formatted as follows:
[Unit Name] has detected a high water level for input 1 at [HH:MM AM/PM] on [MM/DD/YY]. Please contact [Contractor Name] at [Contact Info] for assistance.

* Contact info only.  Unit will not text or notify this contact’s number.

Command

Example

Description

contractor
[name of contractor]

contractor
Bob’s Plumbing

Sets the name of the contractor name, up to 20 characters long

contact
[contact info of contractor]

contact
(555) 666-7777

Sets the contact information for the contractor, up to 14 characters long

Is it hard to install the Cellular Water Alarm? What tools will I need?

No, it is simple to install and should take a matter of minutes. The box comes with the mounting straps (tie wraps) and hose clamps to hang the unit on your sump pump’s discharge pipe. You will need is a phillips head screwdriver to remove the lid and install the 4 AAA batteries, and a flat-head screwdriver to tighten the hose clamps..